All posts by Tom

Tom is a consultant and founder of, the online travel tool that rates, ranks and dissects every facet of in-flight passenger experience. All views expressed are his own.

Is this the first real hint at Singapore’s new Suites class?

The design is still top secret, but we may have just got our first look

BREAKING: Singapore Airlines A350 returns to Melbourne

The A350 – brand new and sleek – is returning to Melbourne for a limited time.

What has Qatar Airways’ CEO said now?

Another day, another outburst. But are his claims about Economy Class true?

British Airways moves to 10-abreast B777

With the squeeze now being emphatically applied to the Economy Class passenger, has BA completed its transformation to Low Cost Carrier?

Review: London – USA in Economy Class

A route often described as uninspired with indifferent service. A choice comparable with Russian Roulette. But this isn’t the case anymore.

Qantas releases awaited B787 layout

A gorgeous aircraft, but its what’s on the inside that counts.

A recap to date

We’ve gone through our purpose, our methodology and our first review. Now we are looking at what is coming up next.

Review: London – UAE in Economy Class

This route is high-volume and almost comically competitive, but do they stack up in Economy Class?

A note on the methodology

We have a network of fliers providing constant feedback on their various escapades – this is how we boil it down.

What makes a flight?

The application, and what brought us here…